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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to click the Help button, which is visible on each page. A popup will appear. It includes in-depth information about all the actions that you can perform on the page in question. Each context menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a huge assortment of educational videos illustrating how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can swiftly get to know our Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glance at our comprehensive FAQ database, which comprises questions asked by actual customers and offers practical solutions. We frequently update our FAQ database with new Q&A's in an attempt to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can touch base with our great team of customer service technicians available 24/7/365 and ready to help you with any query. Each support ticket you send will be responded to in less than 60 minutes (the average trouble ticket response time is only 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 318854

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com